Delete your data
Three ways to remove the data TrendSuite holds for a connected social account (Facebook, Instagram, Threads, LinkedIn, TikTok or X), and exactly what each one deletes.
1. What we store when you connect an account
When you connect a social account (Facebook, Instagram, Threads, LinkedIn, TikTok or X) to TrendSuite AI, LLC, a Delaware limited liability company, we store only what is needed to publish on your behalf, show you what was published, and run the automations you set up:
- The account identifier and handle the platform returns for the connected account.
- An access token, encrypted at rest with AES-256-GCM. It is never shown in the interface and never sent to your browser.
- Records of posts published through TrendSuite, and the public engagement counts we read back for them.
- For comments on your posts: each comment’s identifier, the post, the commenter’s platform identifier and username, and when it was made, but not its words (words stored by earlier versions of TrendSuite are deleted with the comment). Deleted after 90 days.
- If you use automations: the direct messages in conversations an automation took part in, a contact record for each person an automation reached, and a record of each run (including the message or comment that started it, deleted after 90 days).
We do not store your password for any connected platform. We never receive one: authorisation happens entirely on the platform’s own login screens.
2. Option A, disconnect inside TrendSuite
The fastest route if you have a TrendSuite account. Go to Connected Accounts, find the account, and choose Disconnect. This deletes the stored token and the connected-account record immediately, and asks the platform to revoke TrendSuite’s access on its side too.
3. Option B, remove TrendSuite on the platform
You can revoke access from the platform’s side without signing in to TrendSuite at all.
Facebook, Instagram and Threads
- Facebook: Settings & privacy → Settings → Apps and Websites → select TrendSuite → Remove.
- Instagram: Settings → Website permissions → Apps and Websites → select TrendSuite → Remove.
- Threads: Settings → Account → Website permissions → select TrendSuite → Remove.
Meta then notifies us automatically. We delete the stored credentials and connected-account records for that identity and return a confirmation code, which you can check at any time at trendsuite.ai/data-deletion/status/<code>.
LinkedIn, TikTok and X
- LinkedIn: Settings → Data privacy → Permitted services → select TrendSuite → Remove.
- TikTok: Settings and privacy → Security → Apps and services permissions → select TrendSuite → Remove access.
- X: Settings → Security and account access → Apps and sessions → Connected apps → select TrendSuite → Revoke app permissions.
LinkedIn, TikTok and X do not notify us when you remove access there; the stored token stops working, and Option A or C deletes it.
4. Option C, email us
Write to privacy@trendsuite.ai from the email address on your TrendSuite account, or tell us which social account is involved. We will confirm once the deletion is complete.
Use this route to request deletion of your entire TrendSuite account and all associated brand data, not just one connected social account.
5. Timing and what remains
Disconnects and Meta-initiated deletions take effect immediately. Email requests are completed within 30 days, and normally far sooner.
Two things survive deletion, and we would rather say so plainly: content already published to a connected platform stays on that platform, and only you can remove it there; and records we are required to keep for legal, tax, or fraud-prevention reasons are retained for as long as the law requires, then deleted.
Last updated: 2026-10-21