Terms of Service

1. Acceptance of Terms

By accessing or using TrendSuite (the “Service”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy, which is incorporated by reference. If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms, and all references to “you” apply to that organisation.

If you do not agree to these Terms, you may not access or use the Service. Continued use of the Service after any modification to these Terms constitutes acceptance of the modified Terms.

2. Eligibility

You must be at least 13 years of age to use the Service. By using the Service you represent and warrant that you meet this age requirement. If you are under 18, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf.

You may not use the Service if you are located in, or are a national of, a country subject to a United States government embargo, or if you are listed on any US government list of prohibited or restricted parties. You further represent that you are not a direct competitor of TrendSuite accessing the Service for the purpose of competitive intelligence or to reverse-engineer its systems.

3. Account Creation & Security

You must provide accurate, current, and complete information when creating your account and must keep that information up to date. You are responsible for all activity that occurs under your account, including activity by authorised users you invite to an Agency or team workspace.

You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately at security@trendsuite.ai if you believe your account has been compromised. We will not be liable for losses arising from your failure to protect your credentials.

4. Plans, Pricing, & Billing

4.1 Free tier. Certain features are available without payment on the Free plan, subject to the usage limits displayed in the dashboard. We may adjust Free plan limits at any time with notice.

4.2 Pro trial. New accounts are automatically provisioned with a 7-day Pro trial. No payment method is required to begin the trial. At the end of the trial period, the account reverts to the Free plan unless you have added a payment method and selected a paid plan.

4.3 Paid plans. Paid plans are billed monthly or annually in advance via Stripe, our third-party payment processor. Card data is transmitted directly to Stripe and never stored on our servers. All amounts are stated in USD unless otherwise indicated.

4.4 Cancellation & refunds. You may cancel your paid plan at any time from your account settings. Access continues until the end of the current billing period; no further charges are made after cancellation. If you cancel an annual plan, we will provide a prorated refund for the unused months upon request, subject to a 30-day window from the charge date. Monthly plans are not refunded for partial periods.

4.5 Price changes.We will provide at least 30 days’ advance notice of price increases for existing paid plans via email. Continued use of the Service after the notice period constitutes acceptance of the new pricing.

5. Acceptable Use

You may not use the Service to: (a) generate, distribute, or publish content that harasses, defames, or threatens any individual; (b) create or disseminate spam, unsolicited commercial communications, or coordinated inauthentic behaviour; (c) violate the terms of service of any third-party social platform to which you connect; (d) engage in any unlawful activity, including activities that would violate applicable data protection or consumer protection laws; (e) scrape, crawl, or systematically extract data from the Service except through the authorised API; (f) circumvent or attempt to circumvent any access controls, rate limits, or security measures; or (g) interfere with or disrupt the integrity or performance of the Service or the data it contains.

We reserve the right to investigate and, where appropriate, suspend or terminate accounts that we believe to be in violation of these restrictions, with or without advance notice where the violation is severe.

6. User Content & Data Ownership

You retain full ownership of all content you create, upload, or publish through the Service, including brand profiles, content plans, posts, and any other materials (“User Content”). We do not claim any ownership interest in your User Content.

By using the Service, you grant TrendSuite a limited, non-exclusive, royalty-free licence to access, store, and process your User Content solely to the extent necessary to provide and improve the Service for you. This licence terminates when you delete the content or close your account, subject to applicable retention schedules described in the Privacy Policy.

You are solely responsible for the content you publish to third-party social platforms through the Service. You represent and warrant that your User Content does not infringe the intellectual property rights, privacy rights, or other rights of any third party, and that publishing it to any connected platform does not violate the terms of service of that platform.

7. AI-Generated Content

The Service uses third-party AI inference providers (including OpenAI and Anthropic) to generate content plans, captions, scripts, and other copy. All AI-generated output is presented to you as a draft for your review before any publishing action.

You accept full responsibility for reviewing AI-generated output for accuracy, appropriateness, and compliance with applicable laws and platform policies before publishing it. We do not warrant that AI-generated content is accurate, complete, non-infringing, or fit for any particular purpose. AI-generated content does not represent the opinions of TrendSuite.

8. Third-Party Services

The Service integrates with third-party providers including Supabase, Stripe, Resend, OpenAI, Anthropic, Vercel, Sentry, Upstash, Apify, and SerpAPI (a full sub-processor list is maintained in the Privacy Policy). By using the Service, you authorise us to share the minimum data necessary with each sub-processor to operate the feature in question.

We are not responsible for the practices, terms, or availability of these third-party services. Your use of connected social platforms (Instagram, TikTok, LinkedIn, X, YouTube, Pinterest, Reddit, Threads, Facebook, Bluesky) is subject to the respective terms of those platforms. Disconnection of a social account from the Service does not automatically revoke the OAuth authorisation on the platform side; you must revoke access directly from the platform’s account settings if required.

9. Intellectual Property

TrendSuite and its associated trademarks, logos, product names, and design elements are the intellectual property of TrendSuite and its licensors. Nothing in these Terms grants you any right to use our trademarks, trade names, or service marks without prior written permission.

You may not reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service. You may not use the Service to create a competing product, or to train machine learning models without our explicit written consent.

If you provide us with feedback, suggestions, or ideas about the Service (“Feedback”), you grant us a perpetual, irrevocable, royalty-free, worldwide licence to use and incorporate that Feedback into the Service or our other products without obligation to you. You waive any moral rights in Feedback to the extent permitted by law.

10. Termination

You may close your account at any time from your account settings. Upon closure, we will initiate deletion of your data in accordance with the schedule described in the Privacy Policy, beginning no later than 30 days after account closure.

We may suspend or terminate your account for material violation of these Terms, non-payment of applicable fees (with at least 7 days’ notice prior to termination for non-payment), or if we are required to do so by law. Where practical and permitted, we will give you reasonable advance notice and an opportunity to export your data before termination takes effect. In cases of egregious misuse — including illegal activity, severe harassment, or security threats — we may terminate without notice.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

We do not guarantee that trend data, content plan output, or publishing schedules will achieve any particular business outcome. Content performance depends on many factors outside our control, including platform algorithm changes, audience behaviour, and market conditions.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRENDSUITE’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS — WHETHER IN CONTRACT, TORT, STATUTE, OR OTHERWISE — SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO TRENDSUITE IN THE TWELVE MONTHS IMMEDIATELY PRECEDING THE CLAIM OR (B) ONE HUNDRED US DOLLARS (USD $100).

IN NO EVENT WILL TRENDSUITE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN TYPES OF DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

13. Indemnification

You agree to indemnify, defend, and hold harmless TrendSuite and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses — including reasonable legal fees — arising out of or in any way connected with (a) your access to or use of the Service; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any third-party right, including any intellectual property right or privacy right.

14. Changes to These Terms

We may modify these Terms from time to time. We will provide notice of material changes via email to the address associated with your account, at least 14 days before the changes take effect, except where required to make changes sooner by law or to address a security risk. The “Last updated” date at the top of this page reflects the date of the most recent change.

Your continued use of the Service after the effective date of any modified Terms constitutes your acceptance of those Terms. If you do not agree to the modified Terms, you must stop using the Service and may close your account.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally shall be submitted to binding individual arbitration administered by a mutually agreed arbitration body, in English, in Delaware. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration clause.

Class action waiver. You agree that any arbitration or proceeding shall be limited to the dispute between us individually. To the fullest extent permitted by law, no arbitration or proceeding shall be joined with another; no right exists to have a dispute heard as a class action or in a private attorney general capacity; and no class or representative proceeding of any kind shall be commenced.

This Section does not prevent either party from seeking injunctive or other equitable relief from a court of competent jurisdiction to protect intellectual property rights or prevent imminent harm.

16. Contact

Questions about these Terms should be directed to: legal@trendsuite.ai. For privacy-related questions, use privacy@trendsuite.ai. For security disclosures, use security@trendsuite.ai.