Terms of Service

A.1 You are the publisher. You are the author and publisher of all content you create, schedule, or distribute using the Service, including content drafted for you by AI features and content published by automation you enable (together, “Your Published Content”). TrendSuite provides drafting, scheduling, and delivery tooling and acts solely at your direction. We do not review, approve, endorse, fact-check, or moderate Your Published Content before it is sent, and no feature of the Service should be understood as an editorial, compliance, or legal review.

A.2 Regulatory and compliance responsibility. You are solely responsible for ensuring that Your Published Content, and your use of the Service, complies with every law, regulation, industry code, licensing requirement, and platform policy that applies to you. This includes but is not limited to:

• Advertising and consumer-protection law, including disclosure of paid partnerships, sponsorships, affiliate links, and material connections (for example the FTC Endorsement Guides, 16 CFR Part 255, in the US, ASA/CAP rules in the UK, and their equivalents elsewhere).
• Truthfulness of endorsements and testimonials. The FTC's Rule on the Use of Consumer Reviews and Testimonials prohibits fake or AI-fabricated reviews, testimonials, and endorser personas, and carries civil penalties per violation. An AI-drafted testimonial has no underlying personal experience and cannot be substantiated — never publish one as if a real customer said it.
• Disclosure that an endorser is AI-generated where a synthetic persona, voice, or likeness is used. Under the FTC Endorsement Guides this is a separate disclosure from any sponsorship disclosure — one is not a substitute for the other.
• Sector-specific regulation that applies to your business — such as healthcare, pharmaceutical, financial services, insurance, legal services, gambling, alcohol, cannabis, childcare, and education.
• Labelling or disclosure of AI-generated or synthetic content where a law, regulator, or platform requires it. In the EU, Article 50(4) of the AI Act (applying from 2 August 2026) requires deployers who publish AI-generated text to inform the public on matters of public interest to disclose that it is artificially generated — unless the content has undergone human review and a person holds editorial responsibility for it. Reviewing what you publish is therefore both good practice and, in the EU, the thing that changes your obligation.
• Disclosure of AI-generated or manipulated images, audio, and video that depict real people, places, or events (deep fakes), which Article 50(4) of the EU AI Act requires deployers to disclose.
• Substantiation of every factual, performance, pricing, health, safety, or earnings claim you publish.
• Intellectual property clearance for all text, images, video, music, fonts, likenesses, and trademarks in your posts.
• Data protection law when your content or targeting involves personal data, including obtaining any consent your jurisdiction requires.
• Anti-spam and electronic-messaging law for any direct message, email, or bulk communication you send (for example CAN-SPAM, CASL, PECR, and GDPR).
• The terms, community standards, and automation rules of every platform you connect and publish to.
• Record-keeping, archiving, and supervisory-review obligations if your industry imposes them.

We do not monitor for, advise on, or accept responsibility for any of the above. Where your sector imposes supervisory review, approval, archiving, or record-keeping duties, you must satisfy them through your own processes — the Service does not perform them for you and must not be relied on as a system of record for compliance purposes.

A.3 Duty to review before publishing. Content you create is held as a draft and is not published until you schedule it. Scheduled content remains visible in your calendar and queue, and can be edited or cancelled by you at any time before it sends. You are responsible for reviewing content before it publishes. If you enable an automation that publishes without per-post approval (see Section 9), you accept that content may be published without you having reviewed it, and you remain fully responsible for that content exactly as if you had written and posted it yourself.

A.4 No liability for Your Published Content. To the fullest extent permitted by applicable law, TrendSuite has no liability of any kind arising out of or relating to Your Published Content or the consequences of publishing it. This includes, without limitation: regulatory investigations, enforcement action, fines, or penalties; claims of defamation, disparagement, or false advertising; intellectual property or publicity-rights infringement; privacy or data protection claims; consumer complaints or class actions; platform account suspension, restriction, shadow-banning, content removal, or permanent ban; and any resulting loss of revenue, audience, reputation, or business opportunity. Sections 12, 13, and 14 apply in full to Your Published Content.

A.4a AI transparency and labelling. Content produced by the Service is AI-generated. Several regimes place the duty to disclose that fact on the person who publishes it — not on the tool that drafted it. In the European Union, Article 50(4) of the AI Act, which applies from 2 August 2026, requires a deployer publishing AI-generated text to inform the public on matters of public interest to disclose that the text is artificially generated, and to disclose AI-generated or manipulated images, audio, or video that depict real people, places, or events. That obligation does not apply where the content has undergone human review and a natural or legal person holds editorial responsibility for it — which, under Section A.3 above, is you. In the United States, the FTC Endorsement Guides (16 CFR Part 255) require a separate, clear disclosure where an endorser is AI-generated, and the FTC’s Rule on the Use of Consumer Reviews and Testimonials prohibits fake or AI-fabricated reviews and testimonials outright, with civil penalties per violation. Determining which of these apply to you, and satisfying them, is your responsibility. We may include or offer disclosure language, but we do not warrant that it satisfies any particular regulator or platform.

A.5 Not professional advice. Nothing produced by the Service — including AI-generated copy, trend data, scoring, recommendations, suggested timing, or suggested calls-to-action — is legal, regulatory, compliance, medical, financial, tax, or investment advice, and none of it should be relied on as a substitute for professional judgement. Whether content you intend to publish is lawful and compliant in your jurisdiction and your sector is a determination you make, and it remains yours to make before you publish.

A.5a Figures, statistics, and charts in generated visuals. The Service composes visuals — posters, infographics, and the charts inside them — but it does not research the figures in them. Its AI is never asked for a number and has nowhere to return one: it writes only the labels that say what a figure would represent. Every number in a generated visual is written by the Service itself, either as a blank placeholder for you to fill in or as a round illustrative value, and a chart built on illustrative values is marked as illustrative where it renders. Illustrative values indicate shape, not measurement. They are not data about your business, and they are not accurate.

A number in a designed graphic reads as a statement of fact whether or not it is one. You must therefore verify every figure, percentage, chart, and comparison in a visual before you publish, export, or schedule it, and you must be able to substantiate it. The Service blocks scheduling and export while a figure is still an unfilled placeholder; that is the only check it performs on figures. It does not verify a number you enter, it does not check that a chart fairly represents the data behind it, and it does not record, request, or display the source of any figure. Entering your own value into an illustrative chart removes the illustrative marking, because the figure is then one you have supplied — nothing has confirmed that it is correct.

To the fullest extent permitted by applicable law, we have no liability for any figure, statistic, data point, chart, or comparison in Your Published Content, including where the value originated as a placeholder or an illustrative default supplied by the Service, and including any regulatory, advertising-standards, or consumer-protection consequence of publishing a figure you cannot substantiate. Sections 12, 13, and 14 apply to it in full.

A.6 Acceptable Use Policy. Your use of the Service is additionally governed by our Acceptable Use Policy, which is incorporated into these Terms by reference and forms part of them. Breach of that policy is a material breach of these Terms.

These Terms of Service (“Terms”) are a binding agreement between you and TrendSuite AI LLC, a Delaware limited liability company, the operator of TrendSuite (the “Service”). By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms, and all references to “you” apply to that organisation.

If you do not agree to these Terms, you may not access or use the Service. Continued use of the Service after any modification to these Terms constitutes acceptance of the modified Terms.

You must be at least 13 years of age to use the Service. By using the Service you represent and warrant that you meet this age requirement. If you are under 18, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf.

You may not use the Service if you are located in, or are a national of, a country subject to a United States government embargo, or if you are listed on any US government list of prohibited or restricted parties. You further represent that you are not a direct competitor of TrendSuite accessing the Service for the purpose of competitive intelligence or to reverse-engineer its systems.

You must provide accurate, current, and complete information when creating your account and must keep that information up to date. You are responsible for all activity that occurs under your account, including activity by authorised users you invite to an Agency or team workspace.

You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately at security@trendsuite.ai if you believe your account has been compromised. We will not be liable for losses arising from your failure to protect your credentials.

4.1 Free trial. New accounts are automatically provisioned with a 7-day free trial of the Pro plan. No payment method is required to begin the trial. We will never charge you without you actively selecting a paid plan and providing a payment method.

4.2 Trial conversion to Free. At the end of the 7-day trial, your account automatically converts to the Free plan— at no charge and with no card required. This is a downgrade, not a cancellation: your stored content (including brand profiles, ideas, and content plans) is retained and remains accessible on the Free plan, and you can continue creating within the Free limits described in Section 5. You may upgrade to a paid plan at any time.

4.3 Paid plans. Paid plans are billed monthly or annually in advance via Stripe, our third-party payment processor. Card data is transmitted directly to Stripe and never stored on our servers. All amounts are stated in USD unless otherwise indicated. Paid subscriptions renew automatically at the end of each billing period unless cancelled.

4.4 Cancellation & refunds. You may cancel your paid plan at any time from your account settings. Access to paid features continues until the end of the current billing period; no further charges are made after cancellation. When a paid subscription lapses or is cancelled, access to paid features reverts at period end and the account is returned to the upgrade screen until a new subscription is started; your stored content is retained. If you cancel an annual plan, we will provide a prorated refund for the unused months upon request, subject to a 30-day window from the charge date. Monthly plans are not refunded for partial periods.

4.5 Price changes.We will provide at least 30 days’ advance notice of price increases for existing paid plans via email. Continued use of the Service after the notice period constitutes acceptance of the new pricing.

Free plan.The Free plan is a permanent, no-cost tier that a trial lands on at expiry (see Section 4.2). It includes a limited monthly allotment of features — currently two content plans per month, a limited pool of on-brand content ideas, a single brand workspace, a limited number of website analyzer runs, read-only access to the trend feed, and Studio in view and edit mode (with a watermark applied to exports — see below). The specific limits in effect at any time are shown in-app on your plan page. We may change the Free plan’s limits, included features, and credit allotment at any time.

AI credits.Certain AI actions consume “credits” from a monthly allowance. Credits are granted per monthly period and are non-rolling — they do not carry over to the next period, have no cash value, are not redeemable for money, and may expire at the end of each period or when your plan changes. The Free plan includes a limited monthly credit allotment; paid plans include larger allowances. We may change credit costs, allotments, and expiry rules at any time.

Watermark & content retention. Studio exports produced on the Free plan carry a TrendSuite watermark; removing the watermark requires an eligible paid plan. Downgrading to the Free plan does not delete the content you have already created — your plans, ideas, and brand profile are retained, though access to paid-only features and higher limits ends.

The free trial and the Free plan’s credit allotment are offered on a fair-use basis of one allotment per person and, for organisations, per corporate email domain. Creating multiple accounts, using disposable or alias email addresses, or otherwise attempting to obtain additional trials or credits beyond your fair allotment is prohibited. Credits and trial entitlements are personal to your account and may not be sold, shared, transferred, or pooled across accounts.

Where we reasonably believe an account is engaged in such abuse, we may withhold or revoke a trial, reduce or reset credit balances, decline to grant further allotments, or suspend or terminate the account, with or without notice depending on the severity. This Section supplements, and does not limit, the Acceptable Use restrictions in Section 5.

You may not use the Service to: (a) generate, distribute, or publish content that harasses, defames, or threatens any individual; (b) create or disseminate spam, unsolicited commercial communications, or coordinated inauthentic behaviour; (c) violate the terms of service of any third-party social platform to which you connect; (d) engage in any unlawful activity, including activities that would violate applicable data protection or consumer protection laws; (e) scrape, crawl, or systematically extract data from the Service except through the authorised API; (f) circumvent or attempt to circumvent any access controls, rate limits, or security measures; or (g) interfere with or disrupt the integrity or performance of the Service or the data it contains.

We reserve the right to investigate and, where appropriate, suspend or terminate accounts that we believe to be in violation of these restrictions, with or without advance notice where the violation is severe.

You retain full ownership of all content you create, upload, or publish through the Service, including brand profiles, content plans, posts, and any other materials (“User Content”). We do not claim any ownership interest in your User Content.

By using the Service, you grant TrendSuite a limited, non-exclusive, royalty-free licence to access, store, and process your User Content solely to the extent necessary to provide and improve the Service for you. This licence terminates when you delete the content or close your account, subject to applicable retention schedules described in the Privacy Policy.

You are solely responsible for the content you publish to third-party social platforms through the Service. You represent and warrant that your User Content does not infringe the intellectual property rights, privacy rights, or other rights of any third party, and that publishing it to any connected platform does not violate the terms of service of that platform.

The Service uses third-party AI inference providers (including OpenAI and Anthropic) to generate content plans, captions, scripts, and other copy. All AI-generated output is presented to you as a draft for your review before any publishing action.

You accept full responsibility for reviewing AI-generated output for accuracy, appropriateness, and compliance with applicable laws and platform policies before publishing it. We do not warrant that AI-generated content is accurate, complete, non-infringing, or fit for any particular purpose. AI-generated content does not represent the opinions of TrendSuite.

AI systems can and do produce output that is factually wrong, outdated, biased, internally inconsistent, or that reproduces third-party material — including confidently stated claims, statistics, quotations, prices, and product or service details that have no basis in fact. The Service may draw on your brand profile and your website to ground its output, but it cannot verify that the resulting content is true, current, substantiated, or lawful for you to publish. Treat every generation as an unverified first draft.

Where the Service grounds a call-to-action in the offerings or website address recorded in your brand profile, it relies on the accuracy of what you supplied. You are responsible for keeping that information accurate and for confirming that any offer, price, claim, availability, or destination referenced in generated content is correct before it is published.

Figures, statistics, and charts inside generated visuals are governed by Section A.5a.

The Service integrates with third-party providers including Supabase, Stripe, Resend, Anthropic, OpenAI, Vercel, Sentry, Upstash, Firecrawl, Jina AI, Pexels, PayPal, and SerpAPI (a full sub-processor list is maintained in the Privacy Policy). By using the Service, you authorise us to share the minimum data necessary with each sub-processor to operate the feature in question.

We are not responsible for the practices, terms, or availability of these third-party services. Your use of connected social platforms (Instagram, TikTok, LinkedIn, X, Reddit, Threads, Facebook, Bluesky) is subject to the respective terms of those platforms. Disconnection of a social account from the Service does not automatically revoke the OAuth authorisation on the platform side; you must revoke access directly from the platform’s account settings if required.

9.1 User authorisation and responsibility. By enabling the Autopilot feature, you expressly authorise TrendSuite to generate and publish content to your connected social accounts automatically and on a recurring basis in accordance with the schedules and settings you configure. You remain solely responsible for all content posted to your accounts, whether published manually or by Autopilot. TrendSuite acts solely as your agent executing your instructions; it does not review, approve, guarantee the suitability of, or accept liability for any automatically published content.

9.2 Platform policy compliance. You warrant that your use of automated posting complies with the terms of service, community standards, and all applicable policies of each social platform to which you connect. Automated posting is subject to platform rules that may change without notice. TrendSuite is not liable for any account suspension, restriction, content removal, or other platform action arising from your use of Autopilot or any other automation feature, including actions caused by platform policy changes that occur after you configure a schedule.

9.3 Opt-in and revocability. Autopilot is only activated on your explicit action; it is not enabled by default. You may pause, edit, or delete any schedule at any time from within the Service. Pausing or deleting a schedule will prevent future posts from being published; however, content already published to a platform cannot be unpublished by TrendSuite. It is your responsibility to remove already-published content directly from each platform if required.

9.3a Your window to review. Autopilot does not ask you to approve each post — that is what it is for. Posts it generates are placed in your calendar and queue against a future send time, so you have the opportunity to review, edit, or cancel any of them before they publish, and we encourage you to. That opportunity is all the Service provides: it is not a review gate, we do not hold posts back pending your approval, and we do not check whether you looked. If you would rather nothing published without your sign-off, do not enable Autopilot — schedule posts yourself instead, which requires your action for every post.

9.4 No liability for auto-posted content. To the fullest extent permitted by applicable law, TrendSuite shall not be liable for any claim, damage, loss, or expense (including legal fees) arising out of or relating to content published via Autopilot, including without limitation claims of defamation, intellectual property infringement, invasion of privacy, false advertising, or violation of any law or platform policy. The limitation of liability in Section 13 (“Limitation of Liability”) of these Terms applies in full to all auto-posted content.

9.5 AI-generated content disclosure. Content generated by AI features and published via Autopilot is AI-generated. Where applicable law or platform policy requires disclosure or labelling of AI-generated content, you are solely responsible for ensuring any required disclosure is present. We may, at our discretion, include disclosure language in content we generate, but we do not warrant or guarantee that any such language satisfies the requirements of any particular jurisdiction or platform. Identifying which disclosure obligations apply to you, and meeting them, is your responsibility — see Section A.4a for the specific regimes most likely to be relevant.

9.6 Direct messaging compliance. The AI DM agent feature sends direct messages only in response to user-initiated interactions (such as comments on your posts) and only within the messaging windows and channels permitted by the relevant platform. You are responsible for ensuring your use of the AI DM agent complies with all applicable anti-spam laws (including CAN-SPAM and GDPR), platform messaging policies, and any other applicable regulation. You may not use the AI DM agent to send promotional messages that exceed the permissions granted by the platform’s user-initiated messaging rules or applicable law.

TrendSuite and its associated trademarks, logos, product names, and design elements are the intellectual property of TrendSuite and its licensors. Nothing in these Terms grants you any right to use our trademarks, trade names, or service marks without prior written permission.

You may not reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service. You may not use the Service to create a competing product, or to train machine learning models without our explicit written consent.

If you provide us with feedback, suggestions, or ideas about the Service (“Feedback”), you grant us a perpetual, irrevocable, royalty-free, worldwide licence to use and incorporate that Feedback into the Service or our other products without obligation to you. You waive any moral rights in Feedback to the extent permitted by law.

You may request closure of your account at any time from your account settings or by contacting support. Upon closure, we will initiate deletion of your data in accordance with the schedule described in the Privacy Policy, beginning no later than 30 days after account closure.

We may suspend or terminate your account for material violation of these Terms, non-payment of applicable fees (with at least 7 days’ notice prior to termination for non-payment), or if we are required to do so by law. Where practical and permitted, we will give you reasonable advance notice and an opportunity to export your data before termination takes effect. In cases of egregious misuse — including illegal activity, severe harassment, or security threats — we may terminate without notice.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

We do not guarantee that trend data, content plan output, or publishing schedules will achieve any particular business outcome. Content performance depends on many factors outside our control, including platform algorithm changes, audience behaviour, and market conditions.

WE MAKE NO WARRANTY THAT ANY CONTENT GENERATED, SCHEDULED, OR DELIVERED THROUGH THE SERVICE IS ACCURATE, TRUTHFUL, SUBSTANTIATED, NON-INFRINGING, OR COMPLIANT WITH ANY LAW, REGULATION, INDUSTRY CODE, OR PLATFORM POLICY APPLICABLE TO YOU. WE DO NOT WARRANT THAT ANY POST WILL BE DELIVERED, DELIVERED ON TIME, OR ACCEPTED BY A DESTINATION PLATFORM, AND WE ARE NOT RESPONSIBLE FOR MISSED, DELAYED, DUPLICATED, OR REJECTED PUBLICATION, WHETHER CAUSED BY PLATFORM OUTAGES, POLICY OR API CHANGES, RATE LIMITING, CREDENTIAL EXPIRY, OR FAULTS IN THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRENDSUITE’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS — WHETHER IN CONTRACT, TORT, STATUTE, OR OTHERWISE — SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO TRENDSUITE IN THE TWELVE MONTHS IMMEDIATELY PRECEDING THE CLAIM OR (B) ONE HUNDRED US DOLLARS (USD $100).

IN NO EVENT WILL TRENDSUITE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN TYPES OF DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

FOR THE AVOIDANCE OF DOUBT, THE LIMITATIONS IN THIS SECTION APPLY TO ALL CLAIMS ARISING FROM OR RELATING TO YOUR PUBLISHED CONTENT (AS DEFINED IN SECTION A), INCLUDING REGULATORY FINES AND PENALTIES IMPOSED ON YOU, ENFORCEMENT ACTION TAKEN AGAINST YOU, AND ANY SUSPENSION, RESTRICTION, OR TERMINATION OF YOUR ACCOUNTS BY A THIRD-PARTY PLATFORM.

Rights that cannot be excluded. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any right you hold under mandatory consumer protection law in your jurisdiction. Where a limitation in these Terms is unenforceable against you, it applies to the maximum extent the law does permit, and the remaining provisions stay in force.

You agree to indemnify, defend, and hold harmless TrendSuite and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses — including reasonable legal fees, regulatory fines, and penalties — arising out of or in any way connected with (a) your access to or use of the Service; (b) your User Content or Your Published Content, including content drafted by AI features or published by automation you enabled; (c) your violation of these Terms or the Acceptable Use Policy; (d) your violation of any third-party right, including any intellectual property, publicity, or privacy right; (e) your breach of any law, regulation, industry code, licensing requirement, or disclosure obligation applicable to you; or (f) your breach of the terms or policies of any platform you connect to the Service.

We will notify you of any claim subject to this Section and may, at our option and expense, assume its exclusive defence and control. You may not settle any claim in a way that imposes an obligation or admission on TrendSuite without our prior written consent.

We may modify these Terms from time to time. We will provide notice of material changes via email to the address associated with your account, at least 14 days before the changes take effect, except where required to make changes sooner by law or to address a security risk. The “Last updated” date at the top of this page reflects the date of the most recent change.

Your continued use of the Service after the effective date of any modified Terms constitutes your acceptance of those Terms. If you do not agree to the modified Terms, you must stop using the Service and may close your account.

These Terms, and any dispute between you and TrendSuite AI LLC, a Delaware limited liability company, are governed by the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally shall be submitted to binding individual arbitration administered by a mutually agreed arbitration body, in English, in Delaware. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration clause.

Class action waiver. You agree that any arbitration or proceeding shall be limited to the dispute between us individually. To the fullest extent permitted by law, no arbitration or proceeding shall be joined with another; no right exists to have a dispute heard as a class action or in a private attorney general capacity; and no class or representative proceeding of any kind shall be commenced.

This Section does not prevent either party from seeking injunctive or other equitable relief from a court of competent jurisdiction to protect intellectual property rights or prevent imminent harm.

Questions about these Terms should be directed to: legal@trendsuite.ai. For privacy-related questions, use privacy@trendsuite.ai. For security disclosures, use security@trendsuite.ai.