Help & support

The guides and playbooks cover the most common questions in detail. Check there before reaching out — you will usually find the answer faster.

How do I get started after signing up?

After creating an account, you are taken through a short onboarding flow that uses AI to analyse your website and pre-fill your brand profile. Once you confirm the profile, the platform is ready to generate content plans. The full onboarding takes about five minutes. If you skip it, you can always complete your brand profile manually from the Brand & Voice section.

Where do I manage my subscription and billing?

Billing is managed from the Settings page inside the dashboard. From there you can upgrade or downgrade your plan, update your payment method, download past invoices, and cancel at any time. Cancellations take effect at the end of the current billing period — you keep access until then.

Why does my brand profile affect the quality of content plans?

TrendSuite's AI uses your brand profile — niche, audience, tone, content pillars, and topics you want to avoid — as the context for every content plan it generates. A thin or generic profile produces generic output. The more accurately your profile reflects your actual brand, the more targeted and usable the generated plans will be. The analyzer fills most fields automatically; review and adjust them to match your real voice.

Which social platforms does TrendSuite support?

TrendSuite creates content for six platforms — LinkedIn, Facebook, Instagram, Threads, X, and TikTok. Live publishing is rolling out for Facebook, Instagram, and Threads (in gated review); for LinkedIn, X, and TikTok, TrendSuite generates and schedules the post for you to publish manually until direct publishing goes live. Content plans generate platform-specific copy and format variants for all six regardless of what is connected, so you can plan ahead of connecting an account.

How does TrendSuite handle my data and privacy?

Your brand data and content are stored in an isolated, row-level-secured database. TrendSuite does not sell your data or use it to train third-party models. AI generation calls are made with your brand context but no personally identifiable information about your end audience is sent to model providers. Full details are in the Privacy Policy.

How do I delete my account?

You can request account deletion by emailing support@trendsuite.ai from the address associated with your account. We process deletion requests within 5 business days. Deletion removes your brand data, content plans, and connected account credentials permanently. Exported data is available on request before deletion.

How do I join the affiliate program?

Approval is instant. Any signed-in TrendSuite user can enroll from the affiliate dashboard at /referrals — you don't need to be a paying customer. Once you accept the program terms, your unique referral link is generated immediately and your dashboard starts tracking clicks, signups, and commission in real time.

When and how do affiliates get paid?

Affiliate commissions are paid monthly via PayPal with no minimum threshold. You earn 30% of every payment a referred customer makes, recurring for the lifetime of their subscription, plus a $100 bonus for every 10 new paying customers. Each commission goes through a 30-day pending hold for refund and chargeback protection; once it clears, it's included in the next monthly payout. Add your PayPal payout email in the affiliate dashboard at /referrals.

How does affiliate attribution work, and what's not allowed?

Attribution is last-touch with a 90-day cookie: if someone clicks your link and subscribes within 90 days, the referral is credited to you. Prohibited practices include self-referral, bidding on TrendSuite brand keywords, paid advertising, cookie stuffing, spam, and trademark misuse — violations void unpaid commissions and may end your participation. The full rules are on the /affiliate-terms page.

Joining is instant — any signed-in user can enroll from the affiliate dashboard at /referrals, no paying subscription required. You earn 30% recurring commission for life on every payment your referrals make, plus a $100 bonus for every 10 new paying customers. Attribution uses a 90-day last-touch cookie, and payouts run monthly via PayPal with no minimum threshold.

Prohibited practices — self-referral, brand-keyword bidding, paid advertising, cookie stuffing, spam, and trademark misuse — void unpaid commissions and may end your participation. For the program overview, see the affiliate program page; for the complete rules, read the affiliate program terms.

1. 1

   Search the guides first

   The guides and playbooks cover setup, billing, brand profile configuration, publishing, and more. Most questions are answered there without waiting for a reply.

2. 2

   Email support if you are stuck

   If the guides do not answer your question, email support@trendsuite.ai. Include your account email and a short description of what you were trying to do and what happened instead. We respond to most requests within one business day.

Found something that looks broken? Email support@trendsuite.ai with a description of the problem, the steps to reproduce it, and the browser and device you were using. Screenshots or screen recordings are always helpful.

If you have found a security vulnerability — something that could expose user data, bypass authentication, or affect platform integrity — please email security@trendsuite.ai instead. Do not post security issues publicly before we have had a chance to investigate. Our full responsible disclosure policy is on the security page.

Check real-time platform status — including uptime, incident history, and any active degradations — on the status page. If the platform appears unresponsive and the status page shows no active incident, email support@trendsuite.ai and we will investigate.