Generation errors and retries

Generation is a background job. This page is what to do when one does not come back.

A plan is stuck in queued or generating

A plan that has not moved for about ten minutes is failed automatically by a watchdog rather than spinning forever. You do not need to wait longer than that.

Fix: retry it. A retry regenerates the plan and spends the allowance again, because that is what it does.

A plan failed immediately

Usually one of three things:

• Out of allowance. See generations and allowances.
• Plan limit reached for the month. See when you hit a limit.
• The content guard refused it. See what we will not generate.

A reel render stalled

A render stuck for more than about ten minutes is failed automatically and the generations it reserved are refunded. That refund is deliberate: an expensive action that disappears silently is the worst kind of failure for a metered product.

Fix: retry. If it fails twice on the same reel, simplify it: an unusually long script or a very large uploaded asset is the usual culprit.

One tab came back wrong

Regenerate that tab rather than the plan. There is a cap of three regenerations per tab, and hitting it is a signal: the input is the problem, not the sample. See regenerating, retrying and cancelling.

The same thing fails repeatedly

Stop retrying and change an input:

1. Make the topic more specific.
2. Tighten Niche and Audience in your brand profile.
3. Check the subject is not one the guard will refuse.

Three identical attempts produce three identical outcomes.

Nothing was lost

A failed generation does not damage anything else. Your other plans, assets and scheduled posts are untouched.