Data, privacy and deletion

This page is the practical summary. The binding document is the privacy policy.

What is stored

Your account: name, email, authentication details, active sessions.

Your brands. Profiles, offerings, visual identity, and everything generated against them: ideas, plans, Studio designs, posts.

Photos and videos you upload are not kept. An upload is held only until the posts that use it have published or been cancelled, then deleted. The detail is in uploads and stock photos.

Platform connections: access tokens for the networks you connected, used to publish and to read comments on your own posts. Tokens are stored encrypted and refreshed automatically.

Interaction data: the contacts your automations created and the conversations they had, where your plan includes that feature.

Retention

Operational data is swept on a schedule rather than kept forever: logs, run histories and transient job records age out automatically under retention policies.

• Comments on your posts are deleted 90 days after they were made. We keep who wrote one and when, the post, and your reply, not the words: those are read from Facebook or Instagram when you look. See comments.
• Automation run histories are deleted after 90 days. A run's record includes the comment or message that started it.
• Conversations your automations had are kept until you delete them. On a plan with the inbox, open the conversation and choose Delete conversation; on any plan, you can ask us to delete one. Your content (brands, plans, posts, Studio designs) is kept while your account exists. Uploaded photos and videos are deleted once the posts that use them are done; a voiceover stays with its video plan and is deleted once nothing uses it.

Deleting your data

Deleting your account removes your data. This is irreversible: generated plans, rendered assets and scheduled posts go with it.

If you only want to stop TrendSuite touching a social account, disconnect it from Connected accounts instead: that revokes access without destroying your content.

Meta data deletion

Meta requires a data-deletion route for apps connected to its platforms, and TrendSuite implements it: a deletion request originating from Meta removes the associated data. Disconnecting the app on Meta's side also revokes our access.

The public data deletion page carries the instructions.

What we do not do

• We do not sell your data.
• We do not use your brand's content to train models for other customers.
• We do not message people who have not interacted with you. See staying inside platform rules.

Security

Security practice, subprocessors and reporting channels are on the security page. If you believe you have found a vulnerability, report it there rather than in a support ticket.